HOW IT STARTED

Rising Against All Odds to Lead the Reinsurance Industry

Founded in 2020 during the upheaval of a global pandemic, Swan Re stands as a symbol of resilience and determination. From the beginning, we built on a foundation of strong ethics, exceptional performance, and unwavering commitment. Despite the unprecedented challenges, our dedication allowed us to quickly achieve outstanding results and establish ourselves as a leading reinsurance brokerage, serving clients across the Middle East and North Africa.

Empowered by the trust and confidence of our partners, we remain committed to redefining standards of excellence in the reinsurance industry. Our focus is on delivering comprehensive and innovative solutions, designed to navigate the complexities of today’s fast-changing global environment, and consistently exceed expectations.

Our Purpose and Values

OUR VALUES DEFINE WHO WE ARE
At Swan Re, we understand that personal values are at the heart of our corporate culture, guiding every decision and action with purpose. Our values empower us to exceed expectations, lead with distinction, and create lasting impact in everything we do. By living our values every day, we turn challenges into opportunities and drive meaningful progress for our clients, our team, and our industry.

Integrity & Honesty

We are committed to the highest standards of integrity and transparency in our interactions. Our decisions and advice are principled, unbiased, and focused on serving the best interests of our partners, ensuring strong relationships built on trust and accountability.

Excellence in Service

We are dedicated to delivering on our promises with diligence and consistency. We pride ourselves on providing exceptional service and creating long-term value, ensuring continuity and stability for our partners, especially in uncertain times.

Innovation & Expertise

We strive to lead through innovation and deep industry knowledge. Our focus on specialized areas allows us to offer innovative solutions to our clients and maintain our position as a recognized leader in our field, continuously enhancing our service offerings.

Commitment to Growth

We are dedicated to fostering a dynamic and inspiring work environment that attracts, develops, and retains exceptional talent. We believe in investing in our people to drive both personal and organizational growth, ensuring our continued excellence.

Our Vision

To lead the reinsurance brokerage industry by delivering innovative solutions that drive exceptional growth and success for our partners, while fostering an inspiring environment that empowers our people to excel. We are dedicated to continuously pushing boundaries and adapting to the evolving needs of the global market. Our commitment to integrity and collaboration ensures that we consistently deliver value and build lasting partnerships.

Our Mission

Our mission is to provide our partners with tailor-made, innovative reinsurance solutions that address complex risks across all business lines. We are committed to continually enhancing service excellence and creating lasting value for our stakeholders. By upholding the highest ethical standards and nurturing an empowering environment, we attract, retain and develop exceptional talent to lead and inspire change in the industry.

Our Approach

Our Compliance & Governance

Empowering Ethical Standards Across All Entities

Guided by our core values, we are dedicated to upholding the highest standards of governance, compliance, ethics and best practices across all our entities.

We conduct rigorous Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to ensure a comprehensive understanding of our clients.

Swan Re DIFC, licensed by the Dubai International Financial Centre (DIFC) under license number CL5056, adheres strictly to the regulations of the Dubai Financial Services Authority (DFSA). Similarly, our Cyprus entity, registered with the Registrar of Companies under license number HE363976, follows the guidelines set by the Superintendent of Insurance in Cyprus.

In line with Swan Re’s Code of Conduct, we embed compliance into every aspect of our operations. Each team member is empowered and responsible for ensuring that their actions fully comply with prevailing legal standards, regulatory requirements, and internal policies.

Our Corporate Social Responsibility

A Commitment to a Sustainable Future

Responsible actions are woven into our strategy and deeply integrated within our organization.

We embed Corporate Responsibility across our entire business, starting with our dedication to the highest ethical standards in our practices. This commitment extends to the value we generate in our partnerships with clients, our community, and the environment. It is reflected in our services, employment practices and policies, and our contributions to society.

We recognize that environmental and social responsibility are key to achieving business success. This involves operating with integrity, making responsible investments, and upholding corporate governance principles that emphasize transparency and accountability.

Our Complaint Handling Policy

Complaint Process

Swan Re is dedicated to ensuring fair treatment of complainants and fostering a positive approach to handling complaints. If you are dissatisfied with any aspect of your relationship with Swan Re and wish to make a complaint, please email us at the following address: complaints@swan-re.com

To assist us in dealing with your complaint, please provide us with as much information as you can about the reason for your complaint.

Acknowledgment and Contact

Once we acknowledge receipt of your complaint, we will inform you of the name and relevant contact details of the person assigned to liaise with you about your complaint.

Swan Re Complaint Handling Policy

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